Refund policy

REFUND POLICY

biohackingbrittany.com

Effective Date: May 15, 2026

Last Updated: May 15, 2026

ALL SALES ARE FINAL. NO REFUNDS, RETURNS, EXCHANGES, OR CREDITS WILL BE ISSUED UNDER ANY CIRCUMSTANCES, EXCEPT WHERE REQUIRED BY APPLICABLE NON-WAIVABLE LAW.

1. Scope

This Refund Policy applies to all products, memberships, programs, courses, masterclasses, coaching, consulting, downloadable guides, planners, retreats, events, and any other offering ("Offerings") provided by Biohacking Brittany Consulting Ltd., operating as Biohacking with Brittany (the "Company"), through biohackingbrittany.com or any other channel.

By purchasing any Offering, you expressly acknowledge, accept, and agree to be bound by this Refund Policy.

2. No Refunds — All Sales Final

ALL PURCHASES ARE NON-REFUNDABLE. WE DO NOT ISSUE REFUNDS, RETURNS, CREDITS, OR EXCHANGES FOR ANY REASON, INCLUDING BUT NOT LIMITED TO:

Change of mind;
Buyer's remorse;
Failure to use, access, log in to, or engage with the Offering;
Lack of time, schedule conflicts, life changes, or personal circumstances;
Dissatisfaction with the format, pace, or style of the Offering;
Dissatisfaction with results or perceived lack of results;
Disagreement with the Company's perspective, methodology, or content;
Technical issues on your end (internet, device, browser, software);
Loss of access due to credential sharing, breach of Terms, or community removal;
Financial change, loss of income, or any other personal financial circumstance;
Forgotten subscriptions, missed renewals, or failure to cancel before renewal;
Health changes, pregnancy, illness, or medical issues (we strongly recommend travel and event insurance for retreats);
Discovery of similar content elsewhere;
Any other reason not expressly required by law.

3. Specific Offerings

3.1 LongHer Life membership (monthly and annual)

All membership fees are non-refundable from the moment of payment.
You may cancel future renewals at any time through your account or by emailing us at the address below.
Cancellation takes effect at the end of your current paid billing period.
No partial refunds for unused time. Annual memberships are non-refundable in full, regardless of when you cancel.

3.2 The LongHer Life Program

Payment for the Program reserves your seat. Your enrollment is fully non-refundable from the moment of payment, including before the Program begins.
Your spot cannot be resold, transferred, or refunded to a third party.
If, in our sole discretion, we offer to defer your enrollment to a future cohort, that exception is offered as a courtesy and is not a right.

3.3 Masterclasses

All masterclass purchases (live and replay) are non-refundable.
Inability to attend the live session does not entitle you to a refund. Replays are typically provided.

3.4 1:1 consulting, coaching calls, and Peptide Starter Calls

All 1:1 fees are non-refundable, including for missed calls, late arrival, or rescheduling requests made within 24 hours of the scheduled call.
Rescheduling outside of 24 hours is at our discretion and subject to availability.

3.5 Digital products (The Ebb and Flow Cycle Guide, Her Stack planner, bundles)

All digital products are delivered immediately upon purchase.
By completing your purchase, you expressly consent to immediate access and acknowledge that you waive any statutory cooling-off or withdrawal right to the maximum extent permitted by law.
Digital products are non-refundable.

3.6 Retreats and live events

All deposits and full payments toward retreats and live events are non-refundable and non-transferable.
You are solely responsible for travel, accommodation outside of what is explicitly included, insurance, visas, vaccinations, and any related costs.
WE STRONGLY RECOMMEND COMPREHENSIVE TRAVEL INSURANCE WITH CANCELLATION COVERAGE BEFORE MAKING ANY PAYMENT.
If a retreat or event is canceled or rescheduled by the Company for any reason, our sole obligation is to offer a credit toward a future event of equivalent value, at our sole discretion. We are not responsible for any third-party costs (flights, accommodation, etc.) you may incur.

3.7 Bundles, promotional, and discounted purchases

Bundles and discounted purchases are non-refundable, and individual items within a bundle cannot be partially refunded or separated.

3.8 Affiliate and third-party products

Any product purchased through an affiliate link or discount code is governed by the refund policy of the third-party seller. We are not responsible for and cannot process refunds for third-party purchases.

4. Subscriptions and Auto-Renewal

Recurring subscriptions automatically renew at the then-current rate until canceled. It is your responsibility to manage your subscription and cancel before the next renewal date if you do not wish to be charged. We do not refund renewal charges due to forgotten cancellations, missed reminder emails, or any similar reason.

5. No Chargebacks

By making a purchase, you agree not to initiate any credit card chargeback, payment dispute, or reversal in connection with any Order. Any chargeback initiated in violation of this Policy and the Terms and Conditions shall be deemed a material breach. Consequences include:

Immediate and permanent termination of access to all Offerings, including memberships and communities;
Collection of the disputed amount, plus reasonable administrative and legal fees, through any lawful means including third-party collections;
Permanent ban from future Offerings;
Pursuit of any legal remedy available.

If you believe a charge is in error, contact us first at the email address below. We will work in good faith to resolve any genuine billing error.

6. Failed Payments

If a payment fails (e.g., expired card, insufficient funds), we may suspend or terminate your access without notice. You remain responsible for any unpaid amounts owing.

7. Exceptional Circumstances

The Company may, in its sole and absolute discretion, offer a credit, partial refund, or substitute Offering in genuinely exceptional cases. Any such accommodation is offered as a one-time gesture of goodwill, is not an admission of liability, and creates no obligation, precedent, or right to similar treatment in the future.

8. Statutory Rights

Nothing in this Refund Policy is intended to limit any non-waivable statutory right you may have under applicable law, including the Ontario Consumer Protection Act, 2002 and equivalent consumer protection laws in your jurisdiction. Where such law requires a refund or remedy that cannot be contracted out of, we will provide the minimum remedy required by that law.

If you believe you are entitled to a refund under a non-waivable statutory right, please contact us in writing at the email address below with the legal basis for your request. Submitting a request does not constitute an acknowledgment by us that a refund is owed.

9. How to Contact Us

For all questions, billing inquiries, or to attempt informal resolution of a dispute before escalating, please email us at the address below. We respond to all good-faith inquiries within a reasonable time.

Biohacking Brittany Consulting Ltd.

Biohacking with Brittany

18 Woodstream Drive, Huntsville, Ontario, Canada P1H 0B7

Email: info@biohackingbrittany.com

Website: biohackingbrittany.com

10. Acknowledgment

BY COMPLETING ANY PURCHASE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS REFUND POLICY, INCLUDING THE "ALL SALES FINAL" PROVISION AND THE PROHIBITION ON CHARGEBACKS.

END OF REFUND POLICY